Frequently asked questions

Questions? We’re here to help!

FAQs — 3D solutions

At Ymage, we provide a variety of digital content services. This includes 3D visualizations, models, animations, augmented reality, and product configurators. We aim to meet all your digital content needs in innovative and effective ways.

Yes, we specialize in creating augmented reality solutions. We use this technology to provide immersive and engaging experiences, bringing your ideas to life in the most innovative way possible.

Absolutely, we are skilled in developing 3D models that can be used across various digital media platforms. These can be utilized for a range of purposes, from marketing to technical demonstrations.

We maintain strict quality control processes at every stage of our project development. From the initial design concepts to the final product, we make sure our solutions meet high standards of quality and exceed your expectations.

We work with clients from a broad spectrum of industries. Our solutions are versatile and adaptable, making them suitable for different sectors including retail, e-commerce, manufacturing, and more.

Yes, we don't just create digital content; we also help our clients build a robust and effective content strategy to ensure that the digital solutions we provide contribute to their business goals.

We respect our clients' time and understand the importance of meeting deadlines. We plan meticulously and coordinate closely with clients to ensure that projects are delivered on schedule.

Yes, we have extensive experience in creating product configurators. This tool helps your customers to visualize and customize your product according to their preferences, enhancing their shopping experience.

Absolutely, we make sure that the digital solutions we provide can integrate smoothly with your existing infrastructure. This ensures minimal disruption to your operations and optimizes the effectiveness of our solutions.

We believe in transparent and regular communication with our clients. We provide regular updates and solicit feedback at each stage of the project to ensure the final product aligns with your vision and requirements.

We are committed to the satisfaction of our clients. If you require changes or updates, we will work with you to ensure the solutions continue to meet your needs and expectations.

We constantly explore and adapt to the latest technologies, trends, and best practices in the industry. This helps us stay innovative and ensure our digital solutions are cutting-edge.

We offer comprehensive post-completion support to ensure that our digital solutions continue to serve your needs effectively. This can include technical support, updates, and refinements as required.

We begin by understanding our clients' needs, objectives, and expectations. Based on this, we create a detailed project plan, design innovative solutions, and execute the plan while maintaining regular communication with the client.

Absolutely, we are proud of the work we do and would be happy to share samples of our previous projects. This can give you a clearer idea of our capabilities and the quality of our digital solutions.

FAQs — 2D solutions

We offer a wide range of image editing and retouching services. This includes background removal, clipping path, masking, shadow creation, reflection creation, ghost mannequin, color correction, photo retouching, product photo editing, model retouching, and vector conversion, among others.

You can place an order using our app, which can be found at The process is quite simple and straightforward, designed to get your orders processed in less than 24 hours.

We strive to process all orders in less than 24 hours. We value your time and work diligently to meet this timeframe for all our clients.

We have a pay-as-you-go system for non-enterprise clients. As for enterprise clients, we provide a monthly invoice and offer custom pricing models. We also offer volume discounts to cater to the different needs of our clients.

We use Stripe for processing all our payments. It is a secure and well-trusted platform for online transactions.

Yes, we do. We believe in rewarding our clients for their loyalty and offer volume discounts for larger orders.

We are quite flexible with communication and adapt to what suits our clients best. However, we are big fans of Slack for quick and easy communication.

Yes, we offer custom pricing models for our enterprise clients. We understand that every business has unique needs, and we strive to cater to these as best we can.

The ghost mannequin service is a photo editing technique where the mannequin is removed from a clothing item's image. This gives the illusion of the clothing item being worn by an invisible mannequin, hence the term 'ghost mannequin'.

We offer a wide range of services and we have a highly skilled team. Please contact us with the specifics of your requirements, and we'll do our best to accommodate your needs.

We take data security very seriously. All transactions are processed through Stripe, a secure and trusted platform. We also ensure all client information is kept confidential and used strictly for order processing.

We offer services to both individuals and businesses. Our pay-as-you-go system is ideal for individual clients, while our custom pricing models cater to enterprise clients.

Once your images have been edited, we will deliver them through the app. You can download them directly from there.

Yes, customer satisfaction is our top priority. If you're not entirely satisfied with the work done, please get in touch and we'll make necessary revisions to meet your requirements.

We understand that last-minute requests can come up. We strive to process all orders in less than 24 hours, and we'll do our best to accommodate any urgent requests.

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