Frequently asked questions
Questions? We’re here to help!
FAQs — 3D solutions
What services does Ymage provide?
At Ymage, we provide a variety of digital content services. This includes 3D visualizations, models, animations, augmented reality, and product configurators. We aim to meet all your digital content needs in innovative and effective ways.
Can Ymage help with developing augmented reality solutions?
Yes, we specialize in creating augmented reality solutions. We use this technology to provide immersive and engaging experiences, bringing your ideas to life in the most innovative way possible.
Does Ymage create 3D models for use in digital media?
Absolutely, we are skilled in developing 3D models that can be used across various digital media platforms. These can be utilized for a range of purposes, from marketing to technical demonstrations.
How does Ymage ensure the quality of their digital solutions?
We maintain strict quality control processes at every stage of our project development. From the initial design concepts to the final product, we make sure our solutions meet high standards of quality and exceed your expectations.
What industries does Ymage cater to?
We work with clients from a broad spectrum of industries. Our solutions are versatile and adaptable, making them suitable for different sectors including retail, e-commerce, manufacturing, and more.
Can Ymage help my business with digital content strategy?
Yes, we don't just create digital content; we also help our clients build a robust and effective content strategy to ensure that the digital solutions we provide contribute to their business goals.
How does Ymage handle project timelines?
We respect our clients' time and understand the importance of meeting deadlines. We plan meticulously and coordinate closely with clients to ensure that projects are delivered on schedule.
Does Ymage have experience with product configurators?
Yes, we have extensive experience in creating product configurators. This tool helps your customers to visualize and customize your product according to their preferences, enhancing their shopping experience.
Can Ymage integrate their digital solutions with my existing systems?
Absolutely, we make sure that the digital solutions we provide can integrate smoothly with your existing infrastructure. This ensures minimal disruption to your operations and optimizes the effectiveness of our solutions.
How does Ymage handle client communication during a project?
We believe in transparent and regular communication with our clients. We provide regular updates and solicit feedback at each stage of the project to ensure the final product aligns with your vision and requirements.
What if I need changes or updates to the digital solutions provided by Ymage?
We are committed to the satisfaction of our clients. If you require changes or updates, we will work with you to ensure the solutions continue to meet your needs and expectations.
How does Ymage stay innovative in its digital solutions?
We constantly explore and adapt to the latest technologies, trends, and best practices in the industry. This helps us stay innovative and ensure our digital solutions are cutting-edge.
What kind of support does Ymage offer post-completion of a project?
We offer comprehensive post-completion support to ensure that our digital solutions continue to serve your needs effectively. This can include technical support, updates, and refinements as required.
How does Ymage approach new projects?
We begin by understanding our clients' needs, objectives, and expectations. Based on this, we create a detailed project plan, design innovative solutions, and execute the plan while maintaining regular communication with the client.
Can I see samples of Ymage's previous work?
Absolutely, we are proud of the work we do and would be happy to share samples of our previous projects. This can give you a clearer idea of our capabilities and the quality of our digital solutions.
FAQs — 2D solutions
What services does Ymage offer?
We offer a wide range of image editing and retouching services. This includes background removal, clipping path, masking, shadow creation, reflection creation, ghost mannequin, color correction, photo retouching, product photo editing, model retouching, and vector conversion, among others.
How do I place an order with Ymage?
What is Ymage's turnaround time for an order?
We strive to process all orders in less than 24 hours. We value your time and work diligently to meet this timeframe for all our clients.
How does Ymage charge for its services?
We have a pay-as-you-go system for non-enterprise clients. As for enterprise clients, we provide a monthly invoice and offer custom pricing models. We also offer volume discounts to cater to the different needs of our clients.
How does Ymage handle payments?
We use Stripe for processing all our payments. It is a secure and well-trusted platform for online transactions.
Does Ymage offer discounts for bulk orders?
Yes, we do. We believe in rewarding our clients for their loyalty and offer volume discounts for larger orders.
How does Ymage handle communication with clients?
We are quite flexible with communication and adapt to what suits our clients best. However, we are big fans of Slack for quick and easy communication.
Can I get a custom pricing model for my business with Ymage?
Yes, we offer custom pricing models for our enterprise clients. We understand that every business has unique needs, and we strive to cater to these as best we can.
What is the 'ghost mannequin' service that Ymage offers?
The ghost mannequin service is a photo editing technique where the mannequin is removed from a clothing item's image. This gives the illusion of the clothing item being worn by an invisible mannequin, hence the term 'ghost mannequin'.
I need a specific type of image editing not listed in your services. Can Ymage help?
We offer a wide range of services and we have a highly skilled team. Please contact us with the specifics of your requirements, and we'll do our best to accommodate your needs.
How secure is my data with Ymage?
We take data security very seriously. All transactions are processed through Stripe, a secure and trusted platform. We also ensure all client information is kept confidential and used strictly for order processing.
Does Ymage offer services to individuals or just to businesses?
We offer services to both individuals and businesses. Our pay-as-you-go system is ideal for individual clients, while our custom pricing models cater to enterprise clients.
How do I receive my edited images from Ymage?
Once your images have been edited, we will deliver them through the app. You can download them directly from there.
Can I request a revision of the work done by Ymage?
Yes, customer satisfaction is our top priority. If you're not entirely satisfied with the work done, please get in touch and we'll make necessary revisions to meet your requirements.
What if I have a last-minute image editing request? Can Ymage help?
We understand that last-minute requests can come up. We strive to process all orders in less than 24 hours, and we'll do our best to accommodate any urgent requests.